Artificial Charcoal Fire Air Aroma Diffuser®

Lightweight and safe, it’s securely packed in a sturdy box with protective padding to prevent any damage during transit. This diffuser creates a cozy and warm atmosphere, perfectly complementing any interior. Please ensure the delivery address is correct — we will deliver your order within 14 business days.

We strive to ensure you are satisfied with your purchase. If you are not fully satisfied with the aroma diffuser, you may initiate a return within 14 days of receiving your order, provided the following conditions are met:

1. Item Condition
   The product must be in its original packaging, in new, unused condition, with no signs of wear or damage.
2. Complete Package
   Please ensure that all accessories and documents originally included with the product are returned with it.
3. Return Process
   To initiate a return, please contact our customer support team with your order number and the reason for the return. We will provide you with instructions for sending the product back.
4. Refund
   A refund will be issued after we receive and inspect the product to confirm it meets the return conditions. The funds will be returned to the original payment method within 5–10 business days after the return is approved.
5. Return Shipping Costs
   If the product has no manufacturing defect or damage, the customer is responsible for the return shipping costs. In case of a defect, we will cover all expenses related to the return and exchange.

1. How does the flame-effect aroma diffuser work?
The aroma diffuser uses ultrasonic technology to disperse water and essential oils, creating the appearance of a soft “flame” with LED lights. It’s a safe way to add warmth and fragrance to a room without an open flame.

2. Can I use any essential oils?
Yes, you can use any essential oils suitable for ultrasonic diffusers. For the best results, we recommend pure essential oils without additives or chemicals.

3. Is this diffuser safe to use?
Yes, the diffuser is safe to use as it doesn’t heat up and has no open flame. It’s equipped with an automatic shut-off feature that activates when the water level is low, preventing overheating.

4. How long does it run on a full tank of water?
The runtime depends on the size of the water tank and the selected misting mode. On average, a full tank lasts for about 4–6 hours of continuous operation.

5. How do I care for the diffuser?
To keep the diffuser clean, we recommend regularly wiping the water tank with a soft cloth and cleaning any oil residue. Avoid using harsh cleaning agents.

6. Is it suitable for large rooms?
The diffuser is best suited for medium to small-sized rooms. For larger spaces, you might need multiple units or a more powerful diffuser.

7. Can I leave the diffuser on overnight?
Yes, you can leave the diffuser on overnight, as it will automatically shut off when the water is fully evaporated. However, for safety, make sure the device is placed on a stable surface and at a safe distance from other objects.

8. What should I do if the diffuser stops working?
If the device stops working, check that there is enough water in it and that it’s properly connected to a power source. If this doesn’t help, please contact our customer support for assistance.

9. How do I turn the flame effect on or off?
You can turn the flame effect on or off using the control button on the device. Some models also allow you to adjust the light intensity for a softer or brighter flame.

10. What is included in the package?
The package includes the aroma diffuser, power adapter, user manual, and possibly a remote control (depending on the model).